Is it possible to receive tutoring services at a neutral location instead of my house?

• Yes. Many parents actually prefer to receive the tutoring services at neutral locations such as libraries and coffee shops. Neutral locations often have fewer distractions to the student allowing for better performance during the lesson. Please notify our service representative about where you would like the tutoring to take place at.

What time does the tutoring take place?

• Most of the tutoring takes place between 4pm and 9pm local time. However, hours are often flexible and negotiable.

How do I schedule a session?

• Please e-mail or call your tutor to schedule a session. If the tutor is non-responsive, please contact our office.

Does Plus Plus Tutoring offer online tutoring?

• No. Plus Plus Tutoring does not offer online tutoring services.

Is there a minimum number of hours the student needs to spend with the tutor a week?

• No. However, we have a one hour minimum per session due to the fact that tutors have to drive to meet the student. We also do not recommend a tutoring session to exceed two hours in length.

How much does Plus Plus Tutoring charge for an hour of tutoring?

• Our rates start as low as $30.00 an hour. However, our rates may slightly vary based on several factors: driving distance for tutor, location, subject or test, and times of tutoring.

How many hours a week does a tutor typically spend with the student?

• The number of hours a tutor spends with the student varies. Some students only need 1-2 hours of tutoring a week while some students need 5 or more hours of tutoring week. A tutor will make a recommendation once he evaluates the student at the first lesson.

Is it possible to specifically request a male or female tutor?

• Yes. Most of the time, it is possible to specifically request a male or female tutor. However, sometimes the availability of tutors of a certain gender may be limited.

Are background checks run on the tutors?

• Yes. We take all the necessary precautions to guarantee discipline, reliability and expertise of a tutor.

What if I don't like the tutor?

• If you are not satisified with our tutoring services, we can either offer a partial or full refund, and/or set you up with another tutor. Please notify us of any possible issues with your tutor so we can best assist you.

Can I get a discount from the tutor?

• No. The only responsibilities of tutors are tutoring and creating a tutoring schedule. All payment and other administrative issues have to be dealt with through the Plus Plus Tutoring office.

Can I pay the tutor directly?

• No. Tutors are strictly forbidden from accepting direct payments from parents and students.

Can I make payment over the phone?

• No. Due to security concerns, we do not accept direct deposits or credit cards over the phone. We rely on secure companies such as 2Checkout and Paypal to make these transactions. You may also mail a check or money order.

Can I mail cash?

• We strongly discourage Plus Plus Tutoring customers from mailing cash. Please obtain a Money Order from the local post office or Western Union. We are not responsible for cash lost or stolen in the mail.

Can I get a refund if I cancel a session?

• If you cancel a session, you can either get a refund or re-schedule a session. Late arrivals and un-notified absences may be unrefundable. Excessive cancellations may result in the termination of services.

How does payment for the tutoring services work?

• Our customers can make payment online by visiting the Client Area or by mailing a check or money order to:
  • Plus Plus Tutoring
  • PO Box 16442
  • Chapel Hill, NC 27516
  • USA
• Bills will be sent by e-mail unless otherwise requested.
• Parents or students are required to pre-pay for tutoring services before the start of the session. The parents can pre-pay right before each session. However, it is important to remember that parents can never pay tutors directly.

Does Plus Plus Tutoring also tutor college students?

• A lot of times, we will work with college students enrolled in remedial courses. Our tutors will consider working with students in non-remedial courses on a case-by-case basis. Please contact us for more information.

Does Plus Plus Tutoring also tutor adult students?

• We tutor adult students in GED and high school material. Our tutors will consider working with students in higher level courses on a case-by-case basis. Please contact us for more information.

Does Plus Plus Tutoring have a learning center?

• No. Plus Plus Tutoring only offers in-home tutoring services. We do not have any learning centers. All tutoring services occur either at the student's home or at an approved neutrla location.

Is there a start-up fee at Plus Plus Tutoring?

• Yes. We charge a small $20.00 initiation fee.

Once we contact Plus Plus Tutoring, how long does it take to get the tutoring services started?

• It typically takes around a week to get the tutoring services started.

Does Plus Plus Tutoring work with students with learning disabilities?

• Yes. We work with students with minor learning disabilities. If the student has a more serious disability, we will have to evaluate the situation on a case-by-case basis.

Are all tutors certified teachers?

• No. We sometimes hire tutors that are not certified teachers if they demonstrate an ability to tutor a particular subject or exam through their educational background and experience.

Does Plus Plus Tutoring offer free tutoring?

• At the moment, Plus Plus Tutoring does not offer free tutoring.

Is Plus Plus Tutoring a SES provider?

• No. Plus Plus Tutoring is a private tutoring services. Plus Plus Tutoring does not offer Supplemental Educational Services under No Child Left Behind.